Orders and Purchases

1. How can I place an order on Shoes Point?

Choose the product, select the size, and add it to your cart to complete the purchase.

2. Do I need to register to make a purchase?

No, you can also purchase as a guest.

3. How do I know if my order has been confirmed?

You will receive a confirmation email immediately after your purchase.

4. Can I modify or cancel an order I've already placed?

Contact customer service as soon as possible to check feasibility.

5. Can I purchase multiple products in the same order?

Yes, you can add all desired items to your cart.

Sizes and Fit

6. How do I choose the correct size?

Refer to the size guide available on the product page.

7. If I choose the wrong size, can I exchange it?

Yes, a size exchange can be requested according to the specified conditions.

8. Do the shoes fit true to size?

It depends on the brand; any specific indications are provided on the product page.

9. Can I get assistance with choosing the right size?

Yes, our team is available via email, phone, or WhatsApp.

10. What if I am between two sizes?

Contact us, and we will advise you on the most suitable size.

Shipping

11. How much does shipping cost?

Shipping is free for orders over €69.

12. How long will it take to receive my order?

Generally within 2-3 working days in Italy.

13. How can I track my shipment?

You will receive a tracking link via email.

14. Which courier do you use for shipping?

We partner with reliable express couriers to ensure fast deliveries.

15. Can I receive the package at an address different from the billing address?

Yes, you can specify a different delivery address.

Payments

16. What payment methods do you accept?

Credit card, PayPal, Klarna, Cash on delivery, Bank transfer, and other methods available at checkout.

17. Is it possible to pay in installments?

Yes, via PayPal or Klarna

18. Are payments secure?

Yes, we use secure and certified payment systems.

19. Can I request an invoice?

Yes, by entering the necessary details during the purchase.

20. The payment has been charged but I haven't received order confirmation, what should I do?

Contact customer service and attach the payment receipt.

Returns and Exchanges

21. Within how many days can I make a return?

You can request a return within 60 days of delivery.

22. How do I request a return?

By contacting customer service with your order number.

23. Is size exchange free?

The first size exchange from Italy is free.

24. When will I receive my refund?

After verification of the returned product, the average time varies from 48/72 hours from receipt of the product.

25. Can I return a used product?

No, the product must be new and with original tags.

Products and Support

26. How do I know if a product is available?

Availability is indicated directly on the product page.

27. Will I receive exactly the product shown in the photos?

Yes, the images faithfully represent the items sold.

28. Are the products original?

Yes, all products sold are original and come from direct suppliers.

29. What should I do if I receive a defective or incorrect item?

Contact customer service immediately, also via WhatsApp, attaching some photos.

30. How can I contact customer support?

You can contact us via email, phone, or WhatsApp.